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Shipping & Returns

Shipping & Returns


Disability Shop uses multiple courier companies for shipment of orders in Australia - This ensures we are providing the best possible service and price for your order.


Shipping Cost
Is charged when checking out. You can also get a shipping quote once you have placed your items in the shopping basket. The shipping charges on this website are based on averages we have measured over the past eight years. In most situations if we have under charged you we will absorb the extra costs ourselves. In some unique situations we may not be able to absorb extra costs so we reserve the right always to pay you a full refund on your order or negotiate a new shipping price with you.


Handling and insurance
Is included in the cost of shipping


All equipment is substaintially packaged for maximum protection during the shipping process. In some instances if deemed neccessary partial or minor disasembly of the equipment may be required to better protect the item or minimise your shipping costs.


Shipping areas
We currently deliver Australia wide


Shipping times - (Under normal circumstances)
For delivery to major cities and inner city areas, please allow 1-5 working days, excluding holidays as determined by carrier, from the date of the clearance of payment. For deliveries to remote or rural areas, please allow 7-10 working days, excluding holidays as determined by carrier. A signature is required by carrier upon delivery of goods.


All orders are processed and shipped within 2-3 days of order request [most orders are processed on the same day] Sorry no pick up facility is available.


While we can can control most handling times - we can not control events that occur while your order is in transit. Therefore - if for any reason delivery is not received within the times shown in the schedule above, we will not accept any financial liability resulting from the delay.


Returns and Refunds
We provide full guarantees on everything we sell. We offer a refund if any item purchased is not as it is described on this website. Simply return it to us in its original condition and packaging within 30 days and we will refund the purchase price. Some circumstances that are not be covered by this policy include: You have changed your mind, the intended user no longer needs the item, the item is not suitable for the intended user. (All items have a full description including dimensions, if you are unsure about it's suitability for the intended user, email us for advice or clarification or seek the advice of a trained therapist) All products are covered by a full warranty as described in the item description. Warranties are provided as free parts & labour but exclude any call out charges or freight charges.


Damaged or faulty
If your purchased item is faulty, we ask that you return your goods to AJM Home Health Care within 14 days from date of purchase in order to be eligible for replacement. You will receive a replacement item or a credit for the purchase if the item cannot be replaced.


How to return your item
Contact our customer support team using the contact us tab. One of our staff will assist you with your return request. You will be provided with the address details of where to send your return.


The information provided on this page and website are provided as a guide only.
The publisher reserves the right to change, remove or modify any information provided without notice at any time and without liability to any loss or damage caused.



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